Shipping policy

Do you have Cash on Delivery ( COD )? 

YES but not for FREE and currently suspended due to the hike of COVID-19 cases and increasing number of localized lockdown areas. Other convenient and FIXED payment options are offered to customers when orders are paid prior shipment.

  

Please prepare the amount always for the delivery of items. If leaving, allow somebody to receive the items.

 

What courier do you use in shipping?

Saint Nicholas orders are shipped twice a week. This is in partnership with LBC Express. For Metro Manila and nearby provinces, orders may be shipped via Lalamove, Mr. Speedy, Angkas or Grab but shipping cost is shouldered by the client. Shipping payment will be asked upon the drop off of the item.

 

How much is the shipping cost?

Saint Nicholas has partnered LBC Express.  A Php 60.00 deposit fee will be collected upon checkout to administer shipping. Any excess shipping cost will be paid by client or will be collected from the client upon delivery.

COD FEE is different. COD FEE is added to the total cost of the item and is determined by the costing above.

LALAMOVE/GRAB/ANGKAS/MR. SPEEDY - Shipping cost differs on the distance and time the delivery service was booked.

International Rates:
Premium Registered: from Php 600.00 - 2500 15-20 business days, subject to postal office pick up and price depends on your orders’ total weight.
DHL International: from Php1,550.00 - 4,000, 3-7 days shipping and guaranteed door-to-door, price depends on the orders’ total weight.
 

How long should I wait for my items to arrive?

Once we received your payment (if pre-paid) or order (if COD), Saint Nicholas immediately prepares the product.

Estimated Time of Delivery:

LBC EXPRESS
Metro Manila: the shortest is 1 day and longest is 3 business days
Outside Metro Manila: 3-5 business days

*NOTE THAT WE DO NOT COMMIT TO THE EXACT DATE AND TIME THE ITEMS WILL BE RECEIVED DUE TO THE CURRENT PUBLIC HEALTH SITUATION.

Please take note that shipping service is handled by a third party courier. We do not hold or control the time of the delivery once it is on transit status.

There is no delivery during Sundays and Holidays. Items shipped on Saturday will be delivered Monday or Tuesday, and items shipped a day before the holiday will be delivered the days after the holiday. 

LALAMOVE/GRAB/ANGKAS/MR. SPEEDY - once shipped, it will take 2-3 hours to arrive in NCR and nearby provinces.

I did not received any confirmation, what should I do?

If you successfully used our checkout system, you should received a confirmation in about 60 seconds after finishing the process. However, the tracking code may take a bit of time since it takes 3 to 12 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation within 12-24 Hours, please contact us at info@saintnicholascoffeetea.com

 

How can I track my order? 

My item has not arrived on the given timeframe?

There are instances where the shipping time takes more than we stated, this is because of some reasons
* Delivery team has so many routes and plenty of cargo load
* Incomplete address
* Unreachable mobile number
* Area not covered via SA (serviceable area) or Area is considered as remote area.

Always make sure to COMPLETE YOUR NAME and  SHIPPING ADDRESS to ensure a successful delivery.

For more questions, please email us at info@saintnicholascoffeetea.com

 

 My delivery details have changed. How can I update this?

Please contact customer care. However, if your order has already shipped we we can not anymore change the delivery details.