Refund policy

Cancellation and Refund Policy for Roasted Coffee Orders

At Saint Nicholas, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be circumstances where you need to cancel an order for roasted coffee. Due to the nature of our roasted coffee products, which cannot be returned to their original form once roasted (green coffee to roasted coffee), we have established the following cancellation and refund policy:

1. Order Cancellation:

   • If you wish to cancel your order for roasted coffee, please notify us as soon as possible by contacting our customer service team at
   • www.facebook.com/saintnicholascoffee
   • www.instagram.com/saintnicholascoffee
   • sales@saintnicholascoffeetea.com
   • +63 929 217 7171
   • We accept cancellation requests within 24 hours from the time the order was placed. This timeframe allows us to minimize the processing and packaging time for your order.
   • After the 24-hour window has elapsed, we regret to inform you that cancellations cannot be accepted as the coffee beans would have already gone through the roasting process.

2. Refund Eligibility:

   • If you have successfully canceled your order within the designated timeframe, we will initiate a refund for the amount paid for the canceled order.
   • Refunds will be issued using the original payment method used for the purchase.
   • Please note that any processing fees or charges incurred during the transaction will be deducted from the refund amount.

3. Refund Process:

   • Once your cancellation request is approved, we will process your refund within 3 days from the date of cancellation confirmation.
   • You will receive a notification via email, facebook chat, Instagram message or SMS once the refund has been processed.
   • Depending on your payment provider, it may take additional time for the refunded amount to be reflected in your account.

4. Exclusions:

   • Our cancellation and refund policy applies specifically to roasted coffee orders that cannot be returned to their original form which is the green beans. Kindly note that once green coffee beans are roasted the shelf life of it will decrease from 12 months to 6-8 months.
   • For any other issues related to product quality, damaged items, or incorrect orders, please refer to our standard Return and Exchange policy.

We hope this policy provides clarity regarding the cancellation and refund process for roasted coffee orders. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.